We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
If your return is accepted, we'll provide you with a return merchandise authorization number (RMA), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
We understand how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you if reported within 30 days of the delivery date. Please inspect the packaging of your item(s) upon receipt, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos of the product and the packaging box to email@example.com and we will process an insurance claim on your behalf. Be sure to include the order number, item number, and a detailed description of the issue. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.
At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. We are happy to step in if at any point they are unable to provide a satisfactory answer.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We want to make sure you are protected when shipping any return package. Therefore, please use a shipping method that includes tracking. We also recommend that you insure your package with the shipping carrier in case any issues arise during return transit. We are not liable for any items that are lost, stolen, or damaged in transit during return shipping. Return shipping costs are non-refundable.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Depending on the condition of the return item, restocking fees may still apply.
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
We will notify you once the warehouse receives and inspects your return, and let you know if the refund was approved or not. This inspection process typically takes 5-7 business days but may take up to 2 weeks. If approved, you'll be automatically refunded on your original payment method within 10 business days. A 20% restocking fee will be deducted from the refund. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at firstname.lastname@example.org.